get in touch with us

Or maybe someone beat you to it

Frequently Asked Questions

  • How does Connexus Work? Why do merchants like us?
  • For merchants, Connexus cuts cart abandonment in half, eliminates redundant checkout forms for their customers, and removes the need for new accounts, all for FREE.

    For customers, Connexus allows them to pay their merchants by directly accessing their online banking using their existing online banking credentials. No new accounts, no redundant checkout forms, no more hassle.

    For 3rd party processors, Connexus on-boards merchants in seconds, instantly underwriting their business and verifying legitimacy; drastically reducing merchant fraud losses.

  • What is Secure Single Sign-On?
  • It’s just like Facebook Connect or Google’s single sign-on, except it’s an account tied to an audited identity with multi-factor authentication access. You can trust the person is who Connexus says they are!

  • How does Connexus guarantee payments and protect against fraud?
  • During the payment process, Connexus verifies that the account has a legitimate transaction history and sufficient funds to complete a given payment. Connexus' patent-pending “good funds” payment gateway protects our merchants by doing due diligence instantly in the payment process to ensure transactions are successful.

  • How does Connexus afford to guarantee against losses?
  • Simply put, Connexus prevents chargebacks. But “friendly fraud” still happens. Rest assured when we eat those losses, we aim to collect. Unlike credit card companies, you won’t see a friendly fraudster twice on Connexus. Fooled once, shame on them, fooled twice, shame on us.

  • How does Connexus keep my information safe?
  • At Connexus, user security is paramount. To ensure that our user’s private credentials are kept secure, Connexus provides an additional layer of security atop your bank’s existing online security measures.

    Our service is deployed in an end-to-end encryption from user through payment process.

    Connexus lives in a SOC70 type II compliant environment, and our partners and customers fully comply with: OFAC, AML, REG E, and NACHA standards, to name a few.

  • Why Connexus over other competitors?
  • Besides being free, Connexus returns account verification instantly. We ran benchmarks and were surprised to find that we were 1/16th the time of almost every account verification service provider. Instant means one or two seconds, not one or two minutes.

  • Is Connexus safer than traditional credit cards? If so, how?
  • Yes, using Connexus is safer than using credit cards. Your credit card or bank account can be physically stolen, the magnetic strip can be read by a scanner through your pocket, and card or ccount information stored online can be hacked.

    With Connexus, you use only information you know by heart. Your credentials aren’t written down anywhere, and we dump your login credentials as soon as you are successfully into your bank, so, with Connexus there is nothing to steal.

  • Does Connexus have a plugin for my shopping cart/CMS?
  • Of course we do, our whole existence is to make payments more efficient. Currently, we’ve got you covered. Let us connect you to one of our partner processors that’s already integrated to sites like WordPress, WooCommerce, Shopify, and Big Commerce. Use something different? No worries, our payment partners cook up plugins like iHOP cooks pancakes. If you have specific questions or concerns about your platform, please give us a shout. Seriously.

  • Does Connexus allow me to redirect to a custom page after a customer completes a payment?
  • Yes. You can customize the “response_url” parameter and redirect your customers to a thank-you page, ESPN, or any other page your heart desires. See “Integration Instructions” in your merchant dashboard for more information on customizing your features.

  • How often does Connexus update the watch lists?
  • Connexus ties directly to state, national and international government databases updating its lists daily.

  • What does FFEIC require for CIP?
  • Customer information required can be found at http://www.ffiec.gov/bsa_aml_infobase/pages_manual/olm_011.htm

  • Why Connexus over other competitors?
  • Besides being free, Connexus returns account verification instantly. We ran benchmarks and were surprised to find that we were 1/16th the time of almost every account verification service provider. Instant means one or two seconds, not one or two minutes.

  • "ACH payments are old news, Knox Payments hopes to stand out with an extreme focus on speed."
    Harrison Weber, VentureBeat
    "Firms such as Dwolla and Knox Payments in the US have emerged to offer domestic users transfer for well under a dollar, providing low cost alternatives for funding accounts."
    Ron Finberg
    ForexMagnates.com
    Start accepting payments with Knox on your site in seconds. SIGN UP NOW